Danny DSouza

Location: Any
Qualification :
Designation:
Looking for:
Key skills: Service Desk Management
Brief Description:

Over the past 16 years, I have worked in various roles incorporating my expertise in order to provide end users with the best of support services and ensure that they receive timely technical assistance.

 

·        Tracking Service Desk tickets to conclusion.

·        Develops an effective and workable framework for managing and improving customer IT support in the organization.

·        Coordinating with Major ISP’s (like VSNL (TATA), Verizon, Vodafone, AT&T, MTNL & Reliance) for leased lines Maintenance.

·        Client Communication, Project Management, Planning & Implementation.

·        Collaborating with third party suppliers and ensure that the provision of quality exceed service levels

·        Measuring, monitoring and working to minimize incident levels.

·        Providing leadership, control, planning and scheduling of all projects and services.

 

A Post Graduate in Business Administration from Welingkar Institute of Management, I have also achieved the below Certifications –

Prince2 - Practitioner, Six Sigma Green Belt, ITIL Foundation Service Management, ITIL Life Cycle Service Operation.

 

Besides leading the IT support team, I am able to personally address critical support issues and incidents that might arise time to time. Moreover, I am well versed in working in close conjunction with company’s higher management to ensure workforce is working properly and giving optimal results.

Experience:
Qualification:
Certification1:
Certification2:
Certification3:
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