Service Activation Engineer in Dubai Internet City

The Service Activation Engineer will be responsible for configuring, testing, and accepting newly provisioned services to ensure the circuit is delivered to desired standards.

The ideal candidate will be a team player, with proven ‘hands-on’ skills and an excellent eye for detail. You will be customer-focused and able to acts as a spokesperson for with both customers and vendors

·Attend and manage activation calls with vendors and customers.

· Configure and secure Customer Premise Equipment according to required standards.

·Assist vendors in troubleshooting and fixing potential issues in line with applicable standards and SLAs.

· Participate in workshops with internal and external parties to improve quality of service.

·Provide inputs to our Service Delivery Management team on process or system improvement.

·Document and discuss challenges and issues with Supplier Relation Management.

· Document tests conducted during activation into CRM system.

· Update all other monitoring and management systems used

·Support Service Delivery to successfully handover services to customers on time.

·Excellent knowledge of:

oEthernet based products, VLAN tagging, QinQ, etc

oAccess networking technologies (fiber, DSL, mobile, etc)

oRouters, switches (primarily Cisco), servers

oVPN solutions (public based on IPSEC/SSL or private based on MPLS and DMVPN)

oNetwork management systems / tools (Solarwinds, IPAM, Grafana….)

oRouting protocols and technologies (BGP, EIGRP)

oPreferred Experience with SD-WAN technologies and vendors (Cisco iWAN, Silverpeak, Meraki, Viptela, etc).