Level 2 Supporter in Wolfsburg,


·Analysis, processing and documentation of incoming Incidents and Service Requests in line with agreed SLAs and according to best practices on incident, change and problem management

·Remote Support of importer systems

·Continuous creating and updating documentation

·Maintain ticket quality in terms of documentation details like incident analysis, solution, stakeholder communication etc.

·Regular feedback to manager and customers

·Monitoring applications in regard to availability and capacity requirements

·Providing root cause analysis on problem tickets for high priority incidents


· Work experience in L2 application support (AMS)

·Mainframe Knowledge and Basis Java knowledge

·Basic knowledge Linux and Unix

·Familiarity with ticketing tools (e.g. HPSC2)

·Knowledge of ITIL process for processing of incident, service request, change and problem tickets

·Knowledge of order management in the automotive industry will be preferred

·Working in shifts to deliver 6x16 support coverage is mandatory

·On Call support for assigned applications

·Fluent in English &Germanlanguage

·Motivation, quality awareness and customer orientation

Salary : 65000 GBP Yearly
Wolfsburg, , Germany
Aguila IT Consulting
2/6/2019 9:08:52 AM
jobs in Wolfsburg,, jobs in AMS , jobs in Level 2 Supporter
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